Privacy Policy

Last updated: 6 October 2026

Harmony Legal Pty Ltd trading as Harmony Legal & Associates (Harmony Legal, we, us or our) respects your privacy and takes the security of your personal information seriously.

This Privacy Policy explains how we collect, hold, use and disclose personal information, how you can request access to or correction of your information, and how to raise a privacy concern or complaint.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a law practice, we are also subject to applicable professional duties, confidentiality obligations, court rules and other legal requirements.

1. Scope of this policy

This policy applies to personal information we collect or hold through:

• our website;
• online booking and enquiry forms;
• telephone, email, SMS, WeChat and other communications;
• in-person appointments and video meetings;
• conflict checks;
• client engagements and legal services;
• courts, other lawyers, government agencies and third parties;
• payment and trust account arrangements; and
• other activities in the ordinary course of running our practice.

It applies to prospective, current and former clients, other parties to legal matters, witnesses, experts, professional advisers, suppliers and other people connected with our business.

2. Personal information we may collect

The information we collect depends on your relationship with us and the legal matter involved.

2.1 Initial enquiries and bookings

When you contact us, make an enquiry or request an appointment, we may collect:

• your name;
• telephone number;
• email address;
• preferred contact method;
• preferred consultation dates and times;
• the type of legal matter;
• a brief description of your circumstances;
• your date of birth; and
• names and other basic details of the other party, related people or entities, to help us carry out a conflict check.

At the initial booking stage, please provide only the information reasonably needed for a preliminary assessment and conflict check.

Unless we specifically ask you to do so, please do not send identity documents, bank details, court documents, extensive case materials or unnecessary sensitive information through our general website booking forms.

2.2 If you engage us

If you formally engage us, we may collect further information reasonably needed to handle your matter, including:

• your address, date of birth and identity details;
• passport, driver licence or other identity documents;
• family and relationship information;
• information about marriage, separation and children;
• financial, banking, tax, asset, liability and superannuation information;
• employment and income information;
• property, company or trust information;
• health and medical information;
• court, police or government documents;
• information relating to domestic and family violence, criminal proceedings or other legal proceedings;
• correspondence, photographs, audio and video recordings, and electronic records;
• payment information, invoices and trust account records;
• expert reports, valuations and other professional material; and
• other information reasonably needed to provide legal advice or assist with negotiations, mediation or court proceedings.

Because of the nature of legal work, we may sometimes handle sensitive information as defined in the Privacy Act. Where the APPs apply, we collect sensitive information with appropriate consent where it is reasonably necessary for our work, or where collection is otherwise required or authorised by law or an applicable exception. We use and disclose it only as permitted by applicable law.

2.3 Information about other people

Clients may provide information about spouses, former spouses, children, family members, witnesses, business partners or other people.

We may also obtain personal information from other lawful sources, including:

• another party or their lawyer;
• courts and tribunals;
• government agencies;
• barristers;
• experts;
• valuers;
• accountants;
• mediators;
• interpreters;
• process servers;
• investigators;
• publicly available registers; and
• other sources from which information is lawfully obtained.

3. Why we collect and use personal information

We may collect, hold, use or disclose personal information to:

• respond to enquiries;
• assess whether we are able and suitably placed to assist;
• carry out conflict checks;
• arrange consultations;
• verify identity;
• open and manage client files;
• provide legal advice and services;
• communicate with you, other parties' lawyers, courts and relevant professionals;
• prepare legal documents;
• represent clients in negotiations, mediation, litigation and other dispute resolution processes;
• engage barristers, experts, valuers, mediators, interpreters or other professionals;
• manage legal fees, payments and trust account matters;
• comply with court orders, subpoenas, laws and regulatory requirements;
• meet our professional duties and record-keeping obligations;
• manage complaints, risk, insurance and audits;
• maintain our systems, information security and business operations; and
• undertake other activities reasonably related to our practice, where permitted by law.

Unless permitted by law or agreed by you, we do not use personal information collected for a primary purpose for another purpose that is not reasonably related to it.

4. Conflict checks and professional confidentiality

A law practice generally needs to carry out a conflict check before deciding whether it can accept a matter.

For this purpose, we may need to retain the names and limited basic details of prospective clients, clients, other parties and related people, even if we do not ultimately accept the matter.

Contacting us or submitting a booking request does not, by itself, mean that we have agreed to act for you or necessarily establish a solicitor–client relationship.

Once we formally accept an engagement, we owe professional duties of confidentiality in relation to client information and handle that information in accordance with applicable law and our professional obligations. Nothing in this policy limits any confidentiality obligations that may apply before a formal engagement.

5. Who we may disclose personal information to

Where reasonably necessary to provide legal services or operate our practice, we may disclose personal information to:

• our solicitors and authorised staff;
• barristers;
• courts and tribunals;
• other parties and their lawyers;
• mediators;
• experts;
• valuers;
• accountants;
• interpreters and translators;
• process servers;
• investigators;
• medical and other professional service providers;
• banks and financial institutions;
• government departments and regulators;
• insurers and people involved in our professional indemnity insurance arrangements;
• auditors and other professional advisers;
• IT, cloud storage, cybersecurity and software service providers;
• booking, payment and communications providers; and
• other people where required or permitted by law.

We disclose information only to the extent reasonably needed for the relevant service, legal matter or legal obligation.

6. Third-party services we use

We use third-party software and technology services to support bookings, payments, communications and legal services. These currently include the following.

Acuity Scheduling

Some online booking requests for our Principal Lawyer are submitted through Acuity Scheduling. Acuity Scheduling handles the booking information you submit under its own service and privacy arrangements.

Our website forms

Requests for consultations with other lawyers may be submitted through forms on our website and forwarded to our practice for handling.

Stripe

If your booking request has been approved and you choose to pay online by card, your payment may be processed through Stripe. Approval of a request is not final confirmation of the appointment: the consultation is confirmed only after payment is received and we issue formal confirmation.

We generally do not store full card numbers in our own systems. The payment provider handles the relevant payment details under its own security and privacy arrangements.

Microsoft and email services

We may use Microsoft systems, including Outlook and related Microsoft 365 services, to manage email, documents and internal business activities.

Telephone, video and messaging services

At a client's request or where needed for a matter, we may communicate by telephone, video conference, WeChat or other communications platforms.

Depending on their infrastructure, third-party providers may process or store information in Australia or overseas.

7. Overseas handling and disclosure

Some software, cloud, communications and professional service providers we use may have servers, staff or related companies outside Australia. Your personal information may therefore be processed, stored or accessed overseas in some circumstances.

For cross-border family law, estate, property or other international matters, we may also provide information, in accordance with client instructions or as reasonably needed to provide legal services, to overseas:

• lawyers;
• professional advisers;
• experts;
• government agencies; and
• courts or other institutions.

We do not represent that all personal information is stored in Australia. For example, Stripe's published data-processing terms identify the United States as a destination for personal information processed to provide its services. The locations involved in any particular service or matter depend on the provider and the circumstances.

Where the Privacy Act and APP 8 apply to an overseas disclosure, we take reasonable steps in accordance with those requirements.

Third-party technology providers may change their global processing locations from time to time, so we may not always be able to identify every country where information is handled. Where it is practicable to identify additional countries in which likely overseas recipients are located, we will update this policy accordingly. We may also provide further information in the relevant collection notice.

8. Information security

We take reasonable steps, appropriate to the size of our practice and the nature and risks of the information we handle, to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

These steps may include:

• access controls for our systems;
• password and account security measures;
• professional email and cloud services;
• restricting access to people who need the information for their work;
• staff confidentiality obligations;
• file and document management procedures; and
• appropriate cybersecurity measures.

No electronic communication or internet system can be guaranteed to be completely secure.

If you suspect unauthorised access to, disclosure of, or another security incident involving personal information connected with our practice, please contact us promptly.

Where applicable, we assess data breaches and meet our obligations under the Notifiable Data Breaches scheme.

9. Client files and retention

We retain client information and legal files in accordance with applicable laws, professional duties, risk management requirements and business needs.

Under the professional rules applicable to Queensland solicitors, a law practice may generally destroy client documents seven years after the engagement has ended, unless client instructions or other legal obligations require otherwise.

Some information may be kept for longer than seven years because of:

• legal requirements;
• ongoing legal proceedings;
• limitation periods;
• wills, estate planning documents or other documents with long-term legal effect;
• professional responsibilities or risk management needs; or
• other reasonable legal grounds.

Trust account records and related documents are also retained for the periods required by applicable law.

When personal information is no longer needed for any lawful purpose and there is no legal requirement to retain it, we take steps to securely delete, destroy or de-identify it, so far as reasonably practicable.

10. Payment information

If you pay online by card, we may use a third-party payment provider to process the transaction. The provider may collect directly:

• the cardholder's name;
• credit or debit card details;
• the payment amount; and
• technical information relating to the transaction.

We generally receive payment confirmation, transaction records and information needed for our accounts, rather than storing full card details ourselves.

11. Cookies, website data and technical information

When you visit our website, the website or its technology providers may automatically collect limited technical information, such as:

• your IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• the date and time of your visit; and
• referral information.

This information may be used to:

• maintain website security;
• enable the website to function;
• understand how the website is used; and
• improve our website services.

Our website includes a Google tag for website measurement. Depending on the connected services and settings, it may use cookies or similar technologies and send website usage and technical information to Google. Google's information about its handling of data from partner websites is available at https://policies.google.com/technologies/partner-sites.

You can manage or delete cookies through your browser settings. Blocking cookies may affect some website or booking features. Browser cookie settings do not necessarily prevent all collection of technical information. If we introduce other non-essential tracking tools, we will update the information provided about those tools and the choices available to visitors.

12. Marketing communications

If you agree to receive our news, event invitations or other promotional information, we may use your contact details to send those communications.

You can ask to stop receiving marketing communications at any time. Opting out does not affect necessary legal, billing or administrative communications about an existing matter.

13. Access to your personal information

You may request access to personal information we hold about you. To protect your privacy, we may first need to verify your identity.

We may be unable to provide some or all of the information where an exception under applicable law applies, for example where disclosure may:

• affect another person's privacy;
• involve legal professional privilege;
• affect existing or anticipated legal proceedings;
• breach a law or court order; or
• fall within another lawful ground for refusing access.

Where applicable, we deal with requests within a reasonable period and generally aim to respond within 30 days.

14. Correcting your personal information

Please contact us if you believe that information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading. Where applicable, we take reasonable steps to verify and correct it.

15. Privacy complaints

If you have a question or complaint about how we handle personal information, please contact:

Privacy Officer
Harmony Legal & Associates
Email: hello@harmonylegal.com.au
Telephone: 0406 025 025
Address: 966 Logan Road, Holland Park West QLD 4121

Please include, where possible:

• your name and contact details;
• the issue you are concerned about;
• relevant dates and circumstances; and
• how you would like us to address the issue.

We acknowledge complaints and aim to deal with them within a reasonable time. We generally aim to respond within 30 days. If a complex matter requires more time, we will let you know.

If the Privacy Act 1988 (Cth) applies to the matter and you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner (OAIC). The OAIC generally expects you to first give the organisation a reasonable opportunity to address your complaint.

16. Relationship with legal obligations

This policy is a general explanation of how we handle personal information. It does not reduce or replace any obligations relating to:

• solicitor–client confidentiality;
• legal professional privilege;
• court orders;
• professional conduct rules;
• the Legal Profession Act and related legislation; or
• other applicable laws.

If this policy conflicts with a legal or court requirement that applies to us, that requirement prevails.

17. Updates to this policy

We may update this policy from time to time to reflect:

• changes to legal or regulatory requirements;
• changes to our business or services;
• changes to the software and technology services we use; or
• changes to how we handle personal information.

The latest version will be published on our website with its last updated date.

Harmony Legal & Associates
Harmony Legal Pty Ltd trading as Harmony Legal & Associates
966 Logan Road
Holland Park West QLD 4121
Email: hello@harmonylegal.com.au
Telephone: 0406 025 025

隐私政策

最后更新日期：2026年10月6日

Harmony Legal Pty Ltd trading as Harmony Legal & Associates（家和律师事务所，以下简称“本所”或“我们”）重视您的隐私以及个人资料的安全。

本隐私政策说明我们如何收集、持有、使用及披露个人资料，以及您如何申请查阅或更正您的个人资料，或就隐私问题向我们提出投诉。

在适用的情况下，本所按照《Privacy Act 1988 (Cth)》及 Australian Privacy Principles（澳大利亚隐私原则，简称“APPs”）处理个人资料。作为律师事务所，我们同时受到适用的专业责任、保密义务、法院规则及其他法律义务约束。

1. 本政策的适用范围

本政策适用于本所通过以下方式收集或持有的个人资料，包括：

• 本所网站；
• 网上预约及咨询表格；
• 电话、电邮、短信、微信或其他通讯方式；
• 面谈及视频会议；
• 利益冲突检查；
• 客户委托及法律服务；
• 法院、其他律师、政府机构及第三方；
• 付款及信托账户相关安排；以及
• 本所在正常业务营运过程中取得的其他资料。

本政策适用于潜在客户、现有及以往客户、其他案件当事人、证人、专家、专业顾问、供应商以及与本所业务有联系的其他人士。

2. 我们可能收集哪些个人资料

我们收集的资料视您与本所的关系以及相关法律事务而定。

2.1 初次咨询及预约

当您联系我们、提交咨询或申请预约时，我们可能收集：

• 姓名；
• 电话号码；
• 电子邮箱地址；
• 希望的联系方式；
• 希望的咨询日期及时间；
• 法律事务类别；
• 事情的简要说明；
• 出生日期；以及
• 对方当事人、关联人士或实体的姓名及其他基本资料，以便进行利益冲突检查。

在初次预约阶段，我们建议您只提供进行初步评估及利益冲突检查所合理需要的资料。

除非本所明确要求，请不要通过一般网站预约表格发送身份证件、银行资料、法院文件、大量案件材料或其他不必要的敏感资料。

2.2 如果本所接受您的法律事务

如果您正式委托本所，我们可能进一步收集处理案件所合理需要的资料，包括：

• 地址、出生日期及身份证明资料；
• 护照、驾驶执照或其他身份文件；
• 家庭及关系资料；
• 婚姻、分居及子女资料；
• 财务、银行、税务、资产、负债及退休金资料；
• 就业及收入资料；
• 房地产及公司或信托资料；
• 健康及医疗相关资料；
• 法院、警方或政府机关文件；
• 与家庭暴力、刑事程序或其他法律程序有关的资料；
• 通讯、照片、录音、视频及电子资料；
• 付款资料、账单及信托账户记录；
• 专家报告、估价报告及其他专业资料；以及
• 为提供法律意见、谈判、调解或法院诉讼所合理需要的其他资料。

由于法律事务的性质，我们有时可能需要处理《Privacy Act》所称的 sensitive information（敏感资料）。在澳大利亚隐私原则适用的情况下，我们只会在取得适当同意且为本所工作合理需要时，或法律要求、授权或适用例外允许时收集敏感资料，并仅在适用法律允许的范围内使用及披露这些资料。

2.3 关于其他人的资料

客户有时会向本所提供有关配偶、前配偶、子女、家庭成员、证人、商业伙伴或其他人士的资料。

我们也可能从其他合法来源取得个人资料，包括：

• 另一方当事人或其律师；
• 法院及法庭；
• 政府机关；
• 出庭大律师；
• 专家；
• 估价师；
• 会计师；
• 调解员；
• 口译人员；
• 法律文书送达人员；
• 调查人员；
• 公开登记册；以及
• 其他依法取得资料的来源。

3. 我们为什么收集及使用个人资料

我们可能为了以下目的收集、持有、使用或披露个人资料：

• 回复您的查询；
• 判断本所是否适合及能够协助您；
• 进行利益冲突检查；
• 安排咨询；
• 核实身份；
• 开立及管理客户档案；
• 向您提供法律意见及法律服务；
• 与您、另一方律师、法院及相关专业人士沟通；
• 准备法律文件；
• 代表客户进行谈判、调解、诉讼或其他争议解决程序；
• 聘请 出庭大律师、专家、估价师、调解员、口译人员 或其他专业人士；
• 处理法律费用、付款及信托账户事项；
• 遵守法院命令、传票、法律及监管要求；
• 履行律师的专业责任及记录保存义务；
• 处理投诉、风险管理、保险及审计事项；
• 维护本所系统、资讯安全及业务营运；以及
• 在法律允许的范围内进行其他与本所业务合理相关的工作。

除非法律允许或您已经同意，我们不会把为一个主要目的收集的个人资料用于与该目的无合理关联的其他目的。

4. 利益冲突检查及律师保密义务

律师事务所在决定是否能够接受某项法律事务之前，通常必须进行利益冲突检查。

为此，我们可能需要记录潜在客户、客户、另一方及相关人士的姓名和有限的基本资料，即使最终本所没有接受该法律事务。

联系本所或提交预约申请本身并不代表本所已经同意担任您的律师，也不一定建立 律师与客户关系。

在本所正式接受委托后，我们对客户资料承担专业保密义务，并会按照适用法律及律师专业责任处理相关资料。本政策不会限制正式接受委托前可能适用的保密义务。

5. 我们可能向谁披露个人资料

在提供法律服务或营运本所业务所合理需要的情况下，我们可能向以下人士或机构披露个人资料：

• 本所律师及获授权工作人员；
• 出庭大律师；
• 法院及审裁机构；
• 对方当事人及其律师；
• 调解员；
• 专家；
• 估价师；
• 会计师；
• 口译及笔译人员；
• 法律文书送达人员；
• 调查人员；
• 医疗或其他专业服务提供者；
• 银行及金融机构；
• 政府部门及监管机构；
• 保险公司及本所的专业责任保险相关人员；
• 审计师及其他专业顾问；
• 信息技术、云存储、网络安全及软件服务供应商；
• 预约、付款及通讯服务供应商；以及
• 在法律要求或允许情况下的其他人士。

我们只会在相关服务、法律事务或法律义务所合理需要的范围内披露资料。

6. 本所使用的第三方服务

为了提供预约、付款、通讯及法律服务，本所会使用第三方软件及技术服务。

目前包括：

Acuity Scheduling

主任律师的部分网上预约申请通过 Acuity Scheduling 提交。

Acuity Scheduling 会按照其自身的服务及隐私安排处理您提交的预约资料。

本所网站表格

其他律师的预约或咨询申请可能通过本所网站的网上表格提交，并传送给本所处理。

Stripe

如果您的预约申请已通过审核，并选择网上银行卡付款，付款可能通过 Stripe 处理。申请通过审核并不等于预约正式确认；只有收到付款并由本所发出正式确认通知后，咨询预约才正式成立。

本所一般不会通过自己的系统保存完整的信用卡号码；相关付款资料由付款服务供应商按照其自身安全及隐私安排处理。

Microsoft及电子邮件服务

本所可能使用 Microsoft 系统，包括 Outlook 及相关 Microsoft 365 服务处理电子邮件、文件及内部业务工作。

电话、视频及即时通讯

在客户要求或案件需要的情况下，本所也可能通过电话、视频会议、微信或其他通讯平台与客户进行沟通。

第三方服务供应商可能按照其自身基础设施，在澳大利亚或澳大利亚境外处理或储存相关资料。

7. 境外处理及披露

部分本所使用的软件、云端服务、通讯平台或专业服务供应商可能在澳大利亚境外设有服务器、人员或关联公司。

因此，您的个人资料在某些情况下可能被澳大利亚境外的服务供应商处理、储存或访问。

此外，在涉及跨境家庭法、遗产、财产或其他国际法律事务时，我们可能按照客户指示或为提供法律服务所合理需要，将资料提供给澳大利亚境外的：

• 律师；
• 专业顾问；
• 专家；
• 政府机关；
• 法院或其他机构。

我们不会笼统承诺所有个人资料均储存在澳大利亚。例如，Stripe 公开的数据处理条款列明，美国是其为提供服务而处理个人资料的地点之一。具体服务或法律事务涉及的地点，取决于服务供应商及相关情况。

如果《Privacy Act》及 APP 8 适用于某项境外披露，我们会按照有关要求采取合理措施处理该披露。

由于第三方技术供应商可能不时改变其全球数据处理地点，本所可能无法在所有情况下准确列出每一个资料处理国家。在能够合理确定其他可能接收资料的境外接收方所在国家时，我们会相应更新本政策，也可能在相关资料收集说明中提供进一步信息。

8. 资料安全

我们采取与本所规模、所处理资料性质及风险相适应的合理措施，保护个人资料免受：

• 滥用；
• 干扰；
• 丢失；
• 未经授权的访问；
• 未经授权的修改；及
• 未经授权的披露。

这些措施可能包括：

• 对本所系统实行访问权限控制；
• 密码及账户安全措施；
• 使用专业电子邮件及云端服务；
• 限制只有处理相关工作所需要的人员才能访问资料；
• 对工作人员实施保密义务；
• 维护档案及文件管理程序；以及
• 采取适当的网络安全措施。

不过，任何电子通讯或互联网系统均无法保证绝对安全。

如果您怀疑与本所有关的个人资料发生未经授权的访问、披露或其他安全事件，请尽快联系我们。

在适用的情况下，本所会按照法律要求评估资料泄露事件，并履行适用的 Notifiable Data Breaches 要求。

9. 客户档案及资料保存

本所会按照适用的法律、专业责任、风险管理及业务需要保存客户资料和法律档案。

根据适用于昆州律师的专业规则，除客户另有指示或其他法律义务要求外，律师事务所在委托结束后通常可在 7 年 后销毁客户文件。

某些资料可能因为以下原因保存超过7 年：

• 法律要求；
• 尚未结束的法律程序；
• 诉讼时效；
• 遗嘱、遗产规划或其他具有长期法律效力的文件；
• 专业责任或风险管理需要；或
• 其他合理法律原因。

信托账户及相关记录亦会按照适用的法律保存期限保存。

在个人资料已经不再为任何合法目的所需要，并且法律没有要求继续保存时，我们会在合理可行范围内安全删除、销毁或去除身份识别信息。

10. 付款资料

如果您使用网上银行卡付款，本所可能使用第三方支付服务供应商处理交易。

支付服务供应商可能直接收集：

• 持卡人姓名；
• 信用卡或借记卡资料；
• 付款金额；及
• 与交易有关的技术资料。

本所通常只接收确认付款、交易记录以及处理账务所需要的信息，而不会自行保存完整信用卡资料。

11. Cookies、网站数据及技术资料

访问本所网站时，网站或所使用的技术服务可能自动收集有限的技术资料，例如：

• IP 地址；
• 浏览器类型；
• 设备类型；
• 操作系统；
• 访问页面；
• 访问日期及时间；以及
• 来源页面信息。

这些资料可能用于：

• 网站安全；
• 网站正常运行；
• 了解网站使用情况；以及
• 改善网站服务。

本网站已加入用于网站访问统计的 Google 标签。根据所连接的服务及设置，该标签可能使用 Cookie 或类似技术，并向 Google 发送网站使用情况及技术资料。Google 对合作网站资料的处理说明见 https://policies.google.com/technologies/partner-sites。

您可以通过浏览器设置管理或删除 Cookie。阻止 Cookie 可能影响部分网站或预约功能，但不一定能阻止所有技术资料的收集。如果我们引入其他非必要追踪工具，会更新有关工具及访客可选设置的说明。

12. 市场推广通讯

如果您同意接收本所的新闻、活动通知或其他推广资讯，我们可能使用您提供的联系方式发送相关通讯。

您可以随时要求停止接收该类推广通讯。

提出退订要求不会影响本所就现有法律事务向您发送必要的法律、账务或行政通讯。

13. 查阅您的个人资料

您可以要求查阅本所持有的关于您的个人资料。

为了保护您的隐私，我们可能需要先核实您的身份。

在适用法律规定的例外情况下，我们可能不能提供部分或全部资料，例如披露可能：

• 影响其他人的隐私；
• 涉及法律专业特权；
• 影响现有或预期的法律程序；
• 违反法律或法院命令；或
• 属于法律允许拒绝提供的其他情况。

在适用的情况下，我们会在合理期限内处理请求，并通常争取在 30 日内 回复。

14. 更正您的个人资料

如果您认为本所持有的个人资料不准确、过时、不完整、不相关或可能产生误导，请联系我们。

在适用情况下，我们会采取合理措施核实并更正有关资料。

15. 隐私投诉

如果您对本所处理个人资料的方式有任何疑问或投诉，请首先联系我们：

隐私事务负责人
Harmony Legal & Associates 家和律师事务所

电子邮箱：hello@harmonylegal.com.au
电话：0406 025 025
地址：966 Logan Road, Holland Park West QLD 4121

请尽可能说明：

• 您的姓名及联系方式；
• 您所关注的事项；
• 相关日期及情况；以及
• 您希望本所如何处理有关问题。

我们会确认收到投诉，并尽量在合理时间内处理。一般情况下，我们争取在 30 日内 提供回复。如果事项复杂而需要更多时间，我们会通知您。

如果《Privacy Act 1988 (Cth)》适用于有关事项，而您对本所的处理结果不满意，您可能有权向 Office of the Australian Information Commissioner (OAIC) 提出隐私投诉。

通常，OAIC会要求您先给予有关机构合理时间处理投诉。

16. 法律要求及本政策之间的关系

本隐私政策是对本所处理个人资料的一般说明，并不会减少或取代本所根据以下规定承担的任何义务：

• 律师与客户之间的保密义务；
• 法律专业特权；
• 法院命令；
• 专业行为规则；
• 《Legal Profession Act》及相关法规；或
• 其他适用法律。

如果本政策与本所必须遵守的法律或法院要求存在冲突，以相关法律义务为准。

17. 本政策的更新

本所可能不时更新本隐私政策，以反映：

• 法律或监管要求的变化；
• 本所业务或服务的变化；
• 使用的软件及技术服务发生变化；或
• 本所处理个人资料方式的变化。

最新版本会公布于本所网站，并注明最后更新日期。

Harmony Legal & Associates 家和律师事务所
Harmony Legal Pty Ltd trading as Harmony Legal & Associates
966 Logan Road
Holland Park West QLD 4121

电子邮箱： hello@harmonylegal.com.au
电话： 0406 025 025